Power cuts

In 2019, the average power cut per Primeo Energie customer within the Swiss grid lasted 16.5 minutes. Grid availability was therefore 99.997%.

Unfortunately, power cuts cannot be entirely prevented and excluded for the following reasons:

  • Faults in the Primeo Energie grid (due to bad weather, for instance)
  • Scheduled Primeo Energie power cuts for construction and redevelopment work require punctual switch-offs.

If possible, we announce any power cuts around 2 days before the event with an information card that we post in your letterbox.

Previously announced power cuts may be cancelled at short notice, without providing any information, if necessary. It should therefore be assumed that electrical installations are always live.

Scheduled power cuts






01.10.2020 06.30 07.45 Binningen Paradiesstrasse 2, 4

In the event of faults or power cuts please contact:

Basel network area and AVAG network area +41 61 415 41 41

Primeo Energie
Weidenstrasse 27
4142 Münchenstein
Opening hours customer service

Monday to Thursday: 7.30am to 5.30pm

Opening hours reception
and telephone

Monday to Thursday: 8am to 6pm

Friday: 8am to 4pm