Data privacy

Data protection

Primeo Energie takes the protection of personal data very seriously. We want you to know when we store which data and how we use it.

Personal data

Personal data refers to all information relating to an identified or identifiable person (natural person or legal entity). This includes information such as a person's first name and surname, title, postal address, email address, phone number, IP address and similar details.

Collection and storage of personal data

Depending on the website, you may need to register and create a user account in order to use certain services. During registration, personal data such as the person's surname, first name, email address and any other necessary details are collected and stored.

Personal data is also collected and stored as required for orders, offers, participation in competitions, etc.

Use and disclosure of personal data

By providing personal data, you agree that Primeo Energie and Primeo Energie Group companies can process it for the following purposes:

  • Comply with process contractual or statutory obligations
  • Check access authorisation and manage user accounts (if user has registered)
  • Process invoices
  • Develop and maintain customer relationships
  • Design and improve offers and products as needed
  • Evaluate individual energy consumption and user behaviour
  • Send region-relevant information for marketing purposes and advertising

Primeo Energie can also have personal data processed by third parties to this extent. It shall ensure that data security is guaranteed.

Non-personal usage data

When you use websites, the web servers record non-personal usage data in log files. These log files contain your IP address, the last page you visited, the browser used, the date, the time, and the file or website you called up. Primeo Energie analyses this non-personal usage data to identify trends, compile statistics, and improve its offers and products on browsers and display devices so as to optimally tailor them to the needs of customers.


Cookies are used on the websites. A cookie is a small text file that is stored on your device and used for analysing the usage of a website and storing the settings between visits. Cookies do not contain any personal data.

Most browsers are set to accept cookies automatically. However, you can set your browser to reject cookies in general by selecting "do not accept cookies" in your browser settings. In this case, however, you may not be able to use all the functions of the website to their full extent.

Web analytics

Primeo Energie uses Google Analytics, a web analytics service of Google Inc., to analyse usage (you can find more information about Google Analytics and how to deactivate the service here). The information generated by the cookies about your usage of the website is transmitted to and stored on a Google server. This server may be located outside Switzerland (in the case of Google Analytics in the USA). Google uses this information to evaluate the usage of websites, for example, to compile reports on website activity for Primeo Energie and provide other services related to website activity and internet use. If necessary, this information may be transferred to third parties as required by law or when third parties process it on behalf of the tool providers.

Primeo Energie accepts no responsibility or liability for any data that external web analysis providers process.

By using a website, you agree to using cookies and web analytics as described above.

Links to other websites

The Primeo Energie websites have links to third-party websites. Once you click on them, you leave the area within Primeo Energie's control. Primeo Energie does not accept any responsibility for the content or legality of linked external websites.

Data security

Primeo Energie operates secure data networks that meet the applicable technical standards. Reasonable technical and organisational precautions are in effect to carefully protect your data from loss, destruction, falsification, manipulation, and unauthorised access.

Right of access

The Data Protection Act grants you the right to learn free of charge whether and which of your personal data Primeo Energie stores. You also have the right to have wrong information rectified and deleted. This is subject to statutory storage obligations.

Requests for information should be sent in writing, together with a copy of the applicable ID, to Primeo Energie, Data Protection Officer, Weidenstrasse 27, CH-4142 Münchenstein. Information is delivered only in writing to the postal address on file after the identity of the person in question has been verified.